Shipping & Returns

Shipping Information

Arctic White ships from our facility in Lehigh Valley, PA. We partner with FedEx and UPS to ensure reliable, timely delivery of your precision laboratory equipment.

  • Standard Shipping: 3-5 business days via FedEx/UPS
  • Expedited Shipping: Next-day and 2-day options available
  • Processing: Most in-stock items ship within 1-2 business days
  • Free Shipping: Orders over $500
  • Hazardous Materials: Special handling and shipping requirements may apply

International Shipping

We offer shipping to select countries worldwide. International orders require a custom quote to account for shipping, duties, and customs clearance.

  • Contact us for an international shipping quote
  • Customer is responsible for all applicable duties, taxes, and customs fees
  • Delivery times vary by destination country

Order Processing

We process orders quickly to get your equipment to you as soon as possible.

  • Custom Orders: Made-to-order and custom items typically require 2-4 weeks lead time
  • Order Confirmation: You'll receive an email confirmation immediately after your order is placed
  • Tracking: Tracking numbers are provided via email when your order ships

Returns Policy

We stand behind our products. If you're not completely satisfied with your purchase, we make returns easy.

  • How to Return: Contact our support team to initiate a return
  • Restocking Fee: A restocking fee may apply to non-defective returns
  • Defective Items: Defective or malfunctioning items are replaced at no charge
  • Return Shipping: We provide a return shipping label for defective items

Damaged or Incorrect Orders

We take great care in packaging and fulfilling every order. If your shipment arrives damaged or incorrect, we'll make it right.

  • Report Within 48 Hours: Contact us within 48 hours of delivery
  • Documentation: Provide photos of the damage or incorrect item
  • Resolution: We'll ship a replacement priority at no charge

Questions?

For more information about our shipping and returns policies, or to discuss your specific needs, please contact our team. We're here to help.