Frequently Asked Questions

You can request a quote by visiting our contact page and submitting a quote request form, or by emailing our sales team directly. Please include details about your specific equipment needs and quantities to ensure an accurate quote.

Our minimum order quantities vary by product type. Most microplates start at one case, while specialized or custom items may have higher minimums. Contact our sales team for specific MOQ details on the products you're interested in.

Standard quote requests are typically processed within 24-48 business hours. For complex custom configurations or large volume orders, allow 2-3 business days for our technical team to provide a detailed quote.

Yes, we provide tiered volume discounts for orders that exceed our standard quantity thresholds. The more you order, the better your pricing. Request a quote to discuss volume pricing options for your specific needs.

Absolutely! We specialize in custom laboratory equipment configurations tailored to your exact specifications. Contact our technical team to discuss your custom requirements and lead times.

Arctic White ships from our facility in Lehigh Valley, PA. We partner with FedEx and UPS to ensure fast, reliable delivery across the United States and internationally.

Most in-stock items ship within 1-2 business days. Standard delivery takes 3-5 business days. Expedited next-day and 2-day options are available. Custom or made-to-order items typically require 2-4 weeks.

Yes, we ship to select countries worldwide. International orders require a custom quote. Please contact our sales team to discuss international shipping options, costs, and regulatory requirements.

We partner with FedEx and UPS for domestic shipping. International orders may use DHL or other carriers depending on destination. Free shipping is available on orders over $500.

Yes, all our standard microplates conform to SBS/ANSI footprint dimensions (127.76 x 85.48 mm), ensuring compatibility with all major automated liquid handling platforms, plate readers, and robotic systems.

Our microplates are manufactured from high-grade polypropylene and polystyrene. Polypropylene offers chemical resistance and cryogenic compatibility; polystyrene provides optical clarity for absorbance and fluorescence assays.

Yes, all Arctic White microplates are fully compatible with Hamilton, Tecan, Beckman Coulter, and other major automation platforms. SBS-standard dimensions ensure reliable performance without custom adapters.

We offer sample programs for qualified customers to evaluate our products before committing to bulk orders. Contact our sales team to request samples.

We accept returns of unused, unopened items within 30 days of delivery. Defective items are replaced at no charge. See our Shipping & Returns page for complete details.

Visit our contact page to reach our technical support team by email or phone. You can also explore our interactive product guides covering microplate, reservoir, and sealing selection.

Yes, Certificates of Analysis (CoA) are available for most products and typically ship with your order. Additional quality documentation can be requested by contacting our quality assurance team.